Thanks for your time in patronizing our store.
However Qt-store offers NO Returns Policy. If you are not sure about th products that you want to buy, you should email us "email@example.com" to enquire about the products. Take note too that our products MAY be different from those that you know or have bought from elsewhere.
We apologies for this as we do not want non serious buyer to purchase our products.
Take note that all our items come with free shipping. Your item/items will be sent as a registered mail . Our free registered shipping comes only for one shipment and delivery between 9 to 15 working days (after 2 to 3 working days of local processing for shipment) but subjected to your local custom clearance. This one time free shipping needs someone at the delivery point to acknowledge the delivery record. So when the postman comes to deliver the package, I hope there would be someone to acknowledge the delivery notice. If there aren't anyone to acknowledge the delivery notice, your post-office will send notice to you to inform you to collect the package or arrange a new delivery date. If there is no respond to this notice, your local post office will return the package to me or they could declare lost. When this happen, we do not provide refund and it requires you to pay for another shipment fees if the item was return to us and to be shipped to you again.
We will ship to your local Postal Agent and they will deliver to you. In case of any delay, we can help via our SingPost contacting your local postal delivery agent to speed up delivery but it depends on them whether to update the tracking or to delay shipment or to hold your package. When package get lost, we cannot be responsible as this is a free shipping as no insurance is involved.
After we ship, we will provide SINGAPORE POST Tracking number. And you can check this tracking number on a web site www.singpost.com.sg. This tracking system of SINGAPORE POST would only shows whether the item has been despatched to overseas or not. It does not show other detail as this depend on your local post office to update the information. And the speed of shipment to you depends on your local post office & your local custom's office in such that we do not have any control.
However, there are no worries as our parcels are shipped by a Reliable and Very Efficient Organization SINGPOST. You can www.singpost.com.sg to find out more...
Alternatively you can opt for DHL shipping around $30 (depends on your country for package less than 500 grams) which you can receive your package within 7 Working days. You can purchase from here according to your delivery country. http://www.qt-store.com/ems-shipping/
Best Regards & TQ from QT